Customer Service

The hard times are leaving behind.
It’s time to sail the great sea,
exercise the arms, and carrying our
offering to the Moon Deity House.



From September 1st to 15th, 2021


Sacred Mayan Journey recreates an ancient Maya tradition where settlers cross every year to Cozumel Island to pay tribute to the goddess Ixchel. Departing from the port of Polé (nowadays, Xcaret), brave oarsmen face the Caribbean Sea, which was considered an entrance to Xibalbá or the underworld. After listening to the Ixchel oracle, they bring the good news back to their people.

The objective of the Sacred Mayan Journey is to preserve an ancient Maya tradition in an important event in Playa del Carmen. The former habitants paid tribute to Ixchel, a goddess associated with the moon and fertility. It also consolidates the Cancun and Riviera Maya cultural offer, plus being a window for the world to discover the customs of the Maya.
  • Being over 18 years old and less than 60 years.

  • It is mandatory to know how to swim in open waters (intermediate and advanced level). There will be swim tests.

  • Complete the registration at this website.

  • Currently living in Playa del Carmen, Cancun, Tulum, Cozumel, or nearby areas.

  • Disposition to be tested for COVID-19 and deliver the results when requested.

  • Complete COVID-19 vaccination certificate (from November).

  • Have a generally healthy condition.

  • Having respect and interest in the Maya culture.

  • Registration will be only at this website.

  • It is necessary to complete the registration form to participate in the swim tests.

  • Training at every location will start virtually in November 2021. From January to May 2021, it will take place in presence mode (having a priority in the security of the participants, and dates are subject to change).

  • It is mandatory to assist in every training.

  • Inscriptions are not transferable or refundable.

  • Must follow safety protocols.

  • The Sacred Mayan Journey reserves the right of admission.


Sacred Mayan Journey Training


The Sacred Mayan Journey has become a tradition. People from several municipalities at Quintana Roo wait the registration period every year.
Paddling Schools

Oarsmen are the cornerstone of the Sacred Mayan Journey since they get physically and mentally prepared to cross to Cozumel and back. Every year, volunteers from Cancun, Playa del Carmen, Xcaret, Xel-Há, Tulum, Puerto Morelos, and Cozumel decide to take the paddle. Volunteers have complete training to fulfill this Maya tradition, to achieve discipline, great attitude, faith, and teamwork.

During the process, canoers have proper training and tools to achieve the journey. They will learn about canoes and first aids, besides their training, and know which food they can have during the tests and long sailing. Paddling schools are in:

  • Cancún, Quintana Roo.

  • Playa del Carmen (Xcaret), Solidaridad, Quintana Roo.

  • Tulum (Xel-Há), Quintana Roo.

  • Cozumel, Quintana Roo.

Training program

During the first months of the training program, there will be a combination of functional exercises along with swimming and flexibility.

The program objectives focus on having the best performance by developing specific capacities and physical skills, especially paddling and guiding. The following are the main:

  • Know how to swim and float.
  • Increase force resistance.

  • Gain maximum force.

  • Efficient paddling technique.

  • More flexibility and muscle coordination.

  • Elevating the oxygen volume.

The program also contemplates theoretical sessions about paddling techniques, savings, and aquatic rescue; canoers integration about the canoe dynamics; navy language, knots, and helm technique; plus, talks about the journey and the trading routes by the ancient Mayans relevance.

  • Call and registration.
  • September
  • Swimming test.
  • Enrollment (recovery fee).
  • October
  • Start of distance-mode training.
  • Physical evaluation.
  • November
  • Distance-mode training.
  • December
  • Start of land and sea presence training.
  • Theoretical and practical course for helmspersons.
  • January
  • Cultural talk about the Sacred Mayan Journey.
  • Call for the artistic cast.
  • Long sailings.
  • February
  • Long sailings.
  • First-aid and aquatic rescue course.
  • Casting for the artistic performers.
  • March
  • Long sailings.
  • Rehearsals for the cast to the Sacred Mayan Journey.
  • April
  • Oarsmen meeting.  
  • Cleansing ceremony.
  • Cozumel crossing.
  • May
    According to the safety and hygiene protocols of Grupo Xcaret, the delivery of Covid-19 tests will be requested in order to participate in the swimming tests, training and when required, this for the safety of all participants, trainers and organizers.
    Customer Service / Sales: LMonday to Friday from 7:00 a.m. at 12:00 a.m. Saturdays and Sundays from 7:00 a.m. at 10:00 p.m. Quintana Roo local time.
    Xcaret - México, Carretera Chetumal - Puerto Juárez km 282 Int. B Colonia Rancho Xcaret, Playa del Carmen, Quintana Roo. México. CP 77580.
    ©Copyright 2021 Experiencias Xcaret Parques, S.A.P.I. de C.V